Career Retention & Advancement: Knowing Your Audience
![A man holding a tablet and sitting in front of a computer](https://wpsu.psu.edu/wp-content/uploads/2022/10/07.jpeg)
A customer service representative explains how the language you use in an email to customers may be different from the language you use in messages to coworkers or friends.
A customer service representative explains how the language you use in an email to customers may be different from the language you use in messages to coworkers or friends.